COURSE

SPH205: Interpersonal Communication

Instructions

Consider a recent communication exchange that you either had or witnessed. Some examples might include a customer and salesperson at the local coffee shop, a meeting with your boss, or two people competing for the same parking spot in the mall. What types of nonverbal cues were present? Apply the terms from your readings about the types of nonverbal communication you observe and what you think they mean in this particular interaction. If there was verbal communication, which one was louder: the verbal or nonverbal communication? Why do you think that was? Is it easy to read and interpret nonverbal cues?

SOLUTION

Working overtime is not mandatory as per our organizational policy but given the extra workload, it became necessary for some employees toward double shifts. My colleague wanted to go home after her working hours were over but our boss was insistent that she remains for some extra hours. Facial expressions of frowning and anger formed the better part of non-verbal cues in this conversation. Gestures such as shaking of the head and throwing of hands to show dissatisfaction characterized non-verbal communication with my colleague arguing that it was her right to accept or reject working overtime..…..Please click the icon below to access entire solution at $5